If you are a customer in the EU, you have the right to cancel your order with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs).
We wish to ensure that a return and/or exchange is easy to do. You can send back you items within 7 days of receipt of your order. In order to do this, please follow the given steps of the RMA process:
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to the item until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order and that you retain proof of sending, in case of a dispute. For items being returned internationally (i.e. outside of the EU), please ensure relevant customs paperwork is marked with “Returning for Refund” to avoid any delay and costs in processing your refund.
The item(s) you wish to return must be in perfect condition (re-saleable), unworn, unaltered, unwashed and in their original, undamaged plastic packaging with the labels/tags still attached in the card envelope provided with suitable protective packaging on the outside. Items considered to be in an unsuitable condition or returned outside of the 14 day period will be sent back to you.
FAULTY ITEMS - If the item is faulty, please provide the details why. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
If the fit of the item isn’t right and you wish to exchange it, please let us know your replacement size.
The refund will automatically be issued to the card in the original currency used to make the original purchase. Refunds may take up to 10 business days to show up in your account once payment has been made to you.
If you wish to exchange items for a different size, based on stock availability, then please follow our returns procedure to return the incorrect items and we will send your exchange item(s) out to you.
IMPORTANT – As we do not store your card details so we will contact you by telephone once we receive your returned items to take payment for your exchange item.
CANCELLING YOUR ORDER
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us, provided that you give us written notice within 14 days of receipt of the item(s).
Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation within 14 calendar days of receiving the order as described above.
RECEIVING A REFUND
Just send the unwanted item(s) and Return Form back to us within 14 days of receiving them. We will only refund the cost of postage where the item returned is faulty or where we have sent you the incorrect item.
The item(s) you wish to return must be in perfect condition (re-saleable), unworn, unwashed and in their original, undamaged plastic packaging with the labels/tags still attached. Items considered to be in an unsuitable condition or returned outside of the 14 day period will be sent back to you.
Once we receive your returned parcel we will inspect and process it within 1-2 working days. Once we are satisfied that the item(s) are in their original condition we will send you an email confirming the action we have taken.
Your refund will automatically be issued on the card used to make the original purchase. Refunds may take up to 10 business days to show up in your account once payment has been made to you. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Please retain proof of postage – and we recommend appropriate insurance cover – as we cannot accept responsibility for any items lost in transit.
SLACKS & CO. LONDON LTD
C/O FLOSTREAM LTD