Once your order has been dispatched, you will receive an email containing your tracking number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting “My Account” followed by Order Status. Uncertain if it will work like this at the end
Shopping at SLACKS & CO is easy: Use the SHOP link and choose the category you would like. Once you have found an item, select your size and click on the 'ADD TO BAG' button on the product page. Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. Click on 'PROCEED TO PURCHASE' (Uncertain if it will it be called like that at the end.)to complete your order.
You can only shop at SLACKS & CO. by creating an account. Register with us and you'll be able to enjoy the following benefits:Track your orders and review past purchases Request a return or exchange directly from your account Add sold out items and products you love to your Wish List Preview our new collections and register your interest for your favourite pieces through our seasonal Lookbook.
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. We will not charge shipping for one exchange if the good(s) are then kept. If you need to make any amendments, please contact our Customer Care on firstname.lastname@example.org for assistance. If you are a customer in the EU, you have the right to cancel your order with us under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs). If you choose to cancel your order with SLACKS & CO, you must let us know in writing that you wish to cancel the entire contract. Please email email@example.com quoting the Order Confirmation/ Dispatch number that we sent to you by email. You must the follow the normal RETURNS procedure. See more at: Returns.
Once your order has been dispatched, you will receive an email containing your tracking number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting “My Account” followed by Order Status.
Making a return or exchange is easy. Just make sure you request a RETURNS CODE within 7 days of receiving your order, by emailing firstname.lastname@example.org. Remembering to quote your order confirmation/despatch number. Then return the unwanted item(s) with the DELIVERY note and the RETURNS form stating the RETURNS CODE back to us. The RETURNS CODE will be valid for 14 days within which you can send your unwanted item(s) back to us.
Your refund will be issued to the original credit card used to place the order. Just send the unwanted item(s) and Delivery Note and Returns Form back to us within 14 days of receiving them. We will only refund the cost of postage where the item returned is faulty or where we have sent you the incorrect item. The item(s) you wish to return must be in perfect condition (re-saleable), unworn, unwashed and in their original, undamaged plastic packaging with the labels/tags still attached. Items considered to be in an unsuitable condition or returned outside of the 14 day period will be sent back to you. Refunds may take up to 10 business days to show up in your account once payment has been made to you. This can vary greatly between card issuers, and unfortunately we are unable to influence this.