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Faq topics
Orders
1. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your tracking number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting “My Account” followed by Order Status. Uncertain if it will work like this at the end
2. How do I make a purchase?
Shopping at SLACKS & CO is easy: Use the SHOP link and choose the category you would like. Once you have found an item, select your size and click on the 'ADD TO BAG' button on the product page. Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. Click on 'PROCEED TO PURCHASE' (Uncertain if it will it be called like that at the end.)to complete your order.
3. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can only shop at SLACKS & CO. by creating an account.  Register with us and you'll be able to enjoy the following benefits:Track your orders and review past purchases Request a return or exchange directly from your account Add sold out items and products you love to your Wish List Preview our new collections and register your interest for your favourite pieces through our seasonal Lookbook.
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Your Account
1. IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that we take data protection seriously, and your information will notbe shared with third parties. For more information, please read our Terms and Conditions
2. I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, click on “My Account” on the right top of our Homepage and follow the 'FORGOTTEN PASSWORD' instructions on the authentication page.
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Delivery
1. WHICH COUNTRIES DOES SLACKS & CO SHIP TO?
SLACKS & CO ships to 19 countries worldwide, as listed below: Austria Belgium Denmark Finland France Germany Italy Liechtenstein Luxemburg Monaco Netherlands Poland Portugal Republic of Ireland Spain Sweden Switzerland UK (England, Scotland, Wales, Channel Island and Northern Ireland) USA
2. HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?
For information on delivery and shipping charges to your destination, view our Delivery Charges.
3. DO YOU OFFER SAME DAY DELIVERY?
Unfortunately we don’t. However, place your order before 2pm for delivery on the next working day between 7:30am and 5:30pm. If you order after 2pm you will receive your purchases in 2-3 working days before 5.30pm. If you live in the UK (except Channel Islands, IOM & Highlands) you can also select a timed delivery for £4.00, where you will receive your order on the next working day before 1pm.
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